CRM-SYSTEM FOR A CALLCENTER

  • crm_3
  • crm_2
  • crm_1
Main purpose. Automating software can solve several problems at the same time. Some of those are: processes automation, statistical surveys, convenient computer environment and a significant reduction of time spent on everyday activities.

Basic functionality:

  • collecting and sorting the gained information received;
  • keeping application records;
  • regular provision of information to regular customers;
  • maintenance of applications statistics;
  • informational system for a quick search during a call;
  • quick access to the informational database during a call;
  • system integration with InfinityCCX, Asterisk, Avaya;
  • mounted softphone;
  • use of personal notes to log into the;
  • CRM.
Automation software development is an important task for a growing business.

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